Customer Service/Admin. Assistant

Resume posted by marie torrisi-rochester in Customer Service.
Desired salary: $2,500,000.00
Desired position type: Full-Time
Location: Port Washington New York, United States

Contact marie torrisi-rochester

Summary

I am looking for a full time job. I love working with people. I can use my teaching skills in other fields.

Education

Marie C. Torrisi-Rochester

 

 21 Marino Avenue, Port Washington, NY 11050 w 516 767 6465  w  marietorrisi@gmail.com                                 

Skills: 

 * Proficient in Microsoft Word, Power Point, Excel

 * Proficient in MAC, Pages, Keynote,

 * Possess excellent interpersonal and verbal skills

 

EXPERIENCE:

 

 

 

Starbucks Coffee Company – part time

* Barista interacting with customers, customer service and customer conflict resolution. 

* Handles cash, refunds, exchanges, gift cards and transfer from gift cards to Starbucks cards.

* Team player, able to take direction.

* Possess listening skills to discover the needs of customer quickly.

* Ability to multi-task and quickly serve customers. 

* Received several “MUG” awards (Moves of Uncommon Greatness) for extra effort and contributions.

3/2011

Present

Bank of New York Mellon, New York

Administrative Assistant reported to eight senior banking officers.

* Prepared investment opportunity summaries.

* Prepared letters and memorandums.

* Collected and reviewed financial information.

* Coordinated travel for management as well as interacted with clients.

 

12/1985-

5/2009

Queens Community House, Rego Park.  Afterschool Public School Program.

*Tutored math, science, language arts and conflict resolution.

*Group leader of 43 students in grades 5,6 and 7.

*Prepared leadership lessons, incorporating art and activities.

9/2010

3/2011

Student Teaching, PS 266, Bellerose, Queens Fifth Grade: 

*Prepared language arts lessons using Teachers College Reading and Writing Project.

*Prepared science, math and social studies lessons.

*Engaged students using Kaplan K12 test prep and ELA prep books.

 

2-3/2010

Student Teaching, PS 266, Bellerose, Queens First Grade:

*Prepared literacy lessons using Wilson “Fundations” Program.

*Prepared math, science and language arts lessons in the form of writing “how to” books. 

*Created lessons using the Teacher’s College format.

*Shared in math and reading curriculum meetings among peers.

3-6/2010

Port Washington Children’s Center, Port Washington, NY.   After School Teacher for 25 K-2 students. 

*Created mini-lessons for enrichment in the topics of storybook fun, movement, drama and game playing. 

*Supervised students during homework, reading and working students through conflict.

2009-2010

 

Oasis Children Services, Rego Park, Queens – Summer SES Math Teacher: 

*Created math lessons using Kaplan Summer Ventures Program to 52 students in grades 5, 6 and 7. 

*Combined sports and art to reinforce math concepts.

 

6/2010 – 8/2010

East Harlem Tutoring Project, East Harlem, NY.  Volunteer Assistant Teacher to a group of K–K1 students.

*Evaluated students’ learning style.

*Created mini lessons and activities using differentiated instruction that included movement, art and computer activities that improved math, reading and writing grades.

2003-2010

 

EDUCATION:  Queens College: BA

  Queens College: MAT

 

AWARDS/S/MEMBERSHIPS

Golden Key Honor Society

East Harlem Tutorial Program – Named Outstanding Tutor of the Year 2008

Photography Club of Long Island, Great Neck Camera Club, Starbucks Reading Club

 

 

REFERENCES AVAILABLE UPON REQUEST

Experience

Starbucks Coffee Company – part time

* Barista interacting with customers, customer service and customer conflict resolution. 

* Handles cash, refunds, exchanges, gift cards and transfer from gift cards to Starbucks cards.

* Team player, able to take direction.

* Possess listening skills to discover the needs of customer quickly.

* Ability to multi-task and quickly serve customers. 

* Received several “MUG” awards (Moves of Uncommon Greatness) for extra effort and contributions.

 

 

Bank of New York Mellon, New York

Administrative Assistant reported to eight senior banking officers.

* Prepared investment opportunity summaries.

* Prepared letters and memorandums.

* Collected and reviewed financial information.

* Coordinated travel for management as well as interacted with clients. 

Skills

  • computers – Mac, Word Excel, Powerpoint.

Specialties

    Working with people

Spoken Languages

    English

1789 total views, 2 today